771 pub FAQ
Quick Answers, Zero Hassle.

KYC (Know Your Customer) verification is required before you can make your first withdrawal. You'll need to submit a clear photo or scan of one valid government-issued ID. Accepted IDs include:

• Philippine passport
• SSS / GSIS ID
• PhilHealth ID
• Driver's license
• Voter's ID
• National ID (PhilSys)

Your ID must clearly show your full name, date of birth, and photo. KYC review typically takes 1 to 2 business days. You'll receive a notification once your account is verified.

No. Each player is permitted to hold only one active account on 771 pub. Creating duplicate accounts is a violation of our Terms & Conditions and may result in all associated accounts being permanently suspended and balances forfeited. If you've forgotten your login details, use the password reset option on the login page rather than creating a new account.

On the login page, click "Forgot Password." Enter the mobile number linked to your account and you'll receive an OTP. Enter the OTP, then set a new password. Your new password must be at least 8 characters and include a mix of letters and numbers. If you no longer have access to your registered mobile number, contact our support team via live chat for account recovery assistance.

Some details — like your registered name and date of birth — cannot be changed after KYC verification, as they are tied to your identity documents. Other details such as your email address and contact preferences can be updated from your Account Settings page. For changes to your registered mobile number or withdrawal bank account, please contact our support team and be prepared to complete an additional verification step.

771 pub supports a wide range of payment methods popular with Filipino players:

• E-wallets: GCash, PayMaya
• Online banking: BPI, BDO, Metrobank
• Cards: Visa, Mastercard (debit and credit)

GCash and PayMaya are the fastest and most commonly used options. All transactions are processed in Philippine Peso (₱).

The minimum deposit on 771 pub is ₱100 for GCash and PayMaya. For bank transfers via BPI, BDO, or Metrobank, the minimum is ₱500. There is no maximum deposit limit for standard accounts, though high-volume deposits may trigger an additional verification step as part of our security protocols.

GCash and PayMaya deposits are instant — your 771 pub balance updates in real time as soon as the transaction is confirmed on the e-wallet side. Bank transfers typically take 15 minutes to 2 hours during business hours, and up to 24 hours on weekends or public holidays. If your deposit hasn't reflected after the expected timeframe, contact our support team with your transaction reference number.

771 pub does not charge any fees on deposits. However, your payment provider (GCash, your bank, etc.) may apply their own transaction fees depending on your account type and the amount transferred. We recommend checking with your e-wallet or bank if you're unsure about their fee structure. Any fees charged by third-party payment providers are outside 771 pub's control.

Go to your account dashboard and select Withdraw. Choose your preferred withdrawal method (GCash, PayMaya, or bank transfer), enter the amount, and confirm. Make sure your KYC verification is complete before requesting a withdrawal — unverified accounts cannot process withdrawals. The minimum withdrawal amount is ₱200.

Processing times vary by method:

• GCash / PayMaya: 15 minutes to 1 hour (most are processed within 30 minutes)
• BPI / BDO / Metrobank: 1 to 3 business days

Withdrawals submitted on weekends or Philippine public holidays may take slightly longer. If your withdrawal is pending for more than 24 hours, please contact our support team with your withdrawal reference number.

Common reasons for a declined withdrawal include:

• KYC verification not yet completed
• Active bonus wagering requirements not yet met
• Withdrawal amount exceeds your available balance
• The withdrawal account details don't match your registered name
• A security hold triggered by unusual account activity

If none of these apply, contact our 24/7 support team via live chat and we'll investigate promptly.

New 771 pub players receive a welcome bonus on their first deposit. The bonus is credited automatically once your first deposit clears and your account is verified. Bonus funds are subject to wagering requirements — you'll need to wager the bonus amount a specified number of times before it can be withdrawn as cash. Full bonus terms are available on the Promotions page within your account dashboard.

A wagering requirement (also called a playthrough requirement) means you need to wager a certain multiple of your bonus amount before you can withdraw the bonus as real cash. For example, if you receive a ₱500 bonus with a 20x wagering requirement, you need to place a total of ₱10,000 in bets before the bonus converts to withdrawable cash. Different games may contribute differently toward wagering — slots typically contribute 100%, while table games may contribute less. Always check the specific terms of each promotion.

Yes. All 771 pub bonuses have an expiry period, which is stated in the individual promotion's terms. Typically, welcome bonuses must be used within 30 days of being credited. If the wagering requirements are not met within the expiry period, the bonus and any winnings derived from it will be removed from your account. Make sure to check the expiry date of any bonus before you start playing with it.

771 pub offers a comprehensive game library including:

• Crash games: Aviator and other multiplier-style games
• Card games: Pool Rummy and other rummy variants
• Bingo: Multiple Bingo rooms with different ticket prices and jackpots
• Slots: 500+ slot games from leading providers
• Live casino: Live dealer baccarat, roulette, blackjack, and more via 771 pub Casino

New games are added regularly, so check the lobby often for fresh titles.

Yes. All games on 771 pub use certified Random Number Generator (RNG) technology, which ensures that every outcome — every spin, card draw, or crash point — is completely random and cannot be predicted or manipulated. Our RNG systems are regularly audited by independent testing laboratories. Live dealer games use physical cards and wheels operated by real dealers, streamed in real time, adding an additional layer of transparency.

Absolutely. 771 pub is fully optimized for mobile play on both Android and iOS devices. You can access the full game library directly through your mobile browser — no app download is required. The mobile interface is responsive and touch-friendly, and most games load quickly even on standard LTE connections. For the best experience, we recommend using a stable Wi-Fi or 4G/5G connection when playing live dealer games.

Yes. 771 pub uses 256-bit SSL encryption on all pages and transactions, the same standard used by major banks. Your personal data and financial information are never stored in plain text. We also employ real-time fraud detection systems that monitor for suspicious activity on all accounts. Two-factor authentication (2FA) is available and strongly recommended for all players.

Accounts may be temporarily locked for several reasons:

• Multiple failed login attempts (security lockout — usually lifts after 30 minutes)
• Pending KYC verification required before further activity
• Suspected fraudulent activity or Terms & Conditions violation
• A self-requested cool-off or self-exclusion period is active

If your account is locked and you're unsure why, contact our support team via live chat. Do not attempt to create a new account while your existing account is under review.

Go to Account Settings → Security → Two-Factor Authentication. You can enable 2FA via SMS OTP to your registered mobile number. Once enabled, every login will require both your password and a one-time code sent to your phone. We strongly recommend enabling 2FA — it's one of the most effective ways to protect your 771 pub account from unauthorized access.

The minimum age to register and play on 771 pub is 21 years old, in line with Philippine law and PAGCOR regulations governing online casino-style gaming. Age verification is a mandatory part of the KYC process — players found to be under 21 will have their accounts closed immediately and any deposits returned. If you suspect a minor is using your account or device to access 771 pub, contact our support team right away.

Go to Account Settings → Responsible Gaming → Deposit Limits. You can set a daily, weekly, or monthly deposit cap in Philippine Peso (₱). Limits take effect immediately once set. If you want to lower your limit, the change is instant. If you want to raise it, a mandatory 7-day cooling-off period applies — this is intentional and designed to protect you from impulsive decisions during a losing streak. We encourage all players to set limits proactively, before they feel they need them.

If you feel that gaming has become a problem, 771 pub's self-exclusion tool lets you close your account for a set period. Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose a period of 6 months, 1 year, 3 years, 5 years, or permanent exclusion. Once confirmed, your account is closed immediately and cannot be reopened during the exclusion period — even if you contact support. Any remaining balance will be returned to your verified withdrawal method within 5 business days. For more information, visit our Responsible Gaming page.

If you or someone you know is struggling with gambling-related harm, help is available. 771 pub's support team is trained in responsible gaming and available 24/7 via live chat to guide you to the right resources. PAGCOR (Philippine Amusement and Gaming Corporation) also provides a responsible gaming framework and resources for Filipino players experiencing gambling-related difficulties. You can also reach out to mental health professionals or counseling services available in major cities including Manila, Cebu, Davao, and Quezon City. You are not alone — seeking help is always the right move.

If a game disconnects or crashes during an active round, 771 pub's system automatically records the state of the game at the point of disconnection. In most cases, the round will be resolved based on the outcome that occurred server-side, and your balance will be updated accordingly. If you believe a disconnection resulted in an incorrect outcome or a lost bet that should have been returned, contact our support team with the game name, approximate time, and your account username — we'll review the server logs and resolve it promptly.

Slow loading is usually related to your internet connection rather than the 771 pub platform itself. Try these steps:

• Switch from mobile data to Wi-Fi, or vice versa
• Clear your browser cache and cookies
• Try a different browser (Chrome and Safari tend to perform best)
• Disable browser extensions that might interfere with the site
• Restart your device and router

If the issue persists across multiple devices and connections, there may be a temporary platform maintenance window. Check our support chat for any active notices.

The fastest way to reach us is via live chat on the 771 pub platform — available 24 hours a day, 7 days a week, including Philippine public holidays. Average response time is under 3 minutes. You can also reach us by email at [email protected] — please allow up to 2 business days for email responses. We do not currently offer phone support.